Frequently Asked Questions

Helpful information to make your visit a better experience.

For Hours & Locations, see here.

ATTIRE:

This is Hawai’i & this is Waikiki, so other than the standard shirt & footwear requirement [for comfort & safety], the only additional dress requirement is swimwear ‘cover-ups’. We get a lot of families & kupuna, and out of respect can’t have too much revealed.

PARKING:

We have the best parking in all of Waikiki—VALET PARKING AT THE ‘ILIKAI HOTEL for $1/hour up to 3 hours with our validation stamp. Simply pull up to the valet [entrance on Ala Moana Blvd]; walk to the lobby, then straight back to the ocean, as Cinnamon’s overlooks the Harbor.

If you prefer NOT to valet park; there are meters behind/makai [ocean-side] of the ‘Ilikai hotel, along the harbor for $1/hour also.

*PLEASE KNOW THAT WE WILL BE HAPPY TO STAMP ANY PARKING STUB YOU BRING US; BUT WE CAN ONLY VOUCH FOR THE RATES AT OUR HOTEL: THE ‘ILIKAI.

Two other things of note in regards to our parking:

1. The regular ‘Ilikai Valet parking rate will apply to anything over 3 hours [$8/hr].

2. There is a slightly higher rate for 4th of July & New Year’s Eve valet parking [$3.50/hr] as parking is at a premium for the fireworks & festivities those days. MAHALO!

RESERVATIONS

As ‘no-shows, suddenly smaller, and late reservations’ greatly & negatively affect all other patrons of our operation, our reservation policy–of which we appreciate your understanding & cooperation in the matters, is as follows:

We are only able to take reservations for parties of ten (10) or more from Monday thru Friday. Weekends and Holidays are walk-ins only. Ten (10) is the most we can seat at one table on our patio; twenty (20) is the most we can sit all together in our dining room. We can take a reservation [inside or out] of up to twenty (20) people, but it will have to be separate tables within that same area.

-There is an automatic service charge of 18% for parties of 8 or more.

-Your entire party [at least 80%] needs to be present in order to be sat. There is also a 15 minute grace period from the time of your reservation–before we have the right to ‘give the table away’. At that point,  the next available table suitable for the size of your party will be yours, when everyone in your party has shown up…

-Finally; due to the high turn-over, and often having a waiting list; there is a 2-hour time limit on the table. Which is plenty of time for a great meal & nice experience. If there’s any mistake on our part, or the table is not in need, we’ll be happy to extend accordingly.

* IMPORTANT: Our reservations are by phone-only. WE DO NOT ACCEPT NOR GUARANTEE RESERVATIONS MADE ONLINE OR THRU EMAIL! We are old-school. They need to be made on the phone, with a live person. That’s the only way we can guarantee the reservation.

LARGE PARTIES / EVENTS:

Cinnamon’s at the ‘Ilikai is great for large parties & catering. We can hold 100 people comfortably seated; or 150 ‘pupu-style/standing’. Please call 670-1915 to inquire. 

ANIMALS/PETS:

Dept of Health regulations forbid all animals in public restaurants with the exception of Service Animals. As defined by the Americans with Disabilities Act: “Service animals are animals that are individually trained to perform tasks for people with disabilities such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Service animals are working animals, not pets.”